You must first create a Journaling Rule and then Create a Connector and Transport Rule for Journaled Mail:

Create a Journal Rule

  1. Open your Exchange Admin Center (EAC).
  2. Navigate to Compliance management and select the Journal rules tab.
  3. Select an address to send undeliverable reports to and save.
  4. Click Add +.
  5. Within the Journal Rule, enter a name for the new journal rule.
    1. For All Messages, follow these steps:
      1. For If the message is sent to or received from
      2. select Apply to all messages.
      3. For Journal the following messages, select All Messages.
    1. For Select Users, follow these steps:
      1. For If the message is sent to or received from
      2. Select a specific user or group (you may need to create a Exchange Security Group in the Exchange Admin Center)
      3. Then select the user group
    2. For Send journal reports to, Copy the Journal Feed Address below into the Send Journal Reports to field: 177faf96fc23c292dc53176b4de2c264@74300.journal.archive.zixcentral.com
  6. Once complete, click Save.

*Please Note: The same Exchange Security Group can be used for ZixArchive and ZixEncrypt.

Create a Connector for Journaled Mail

  1. Navigate to the Mail Flow -> Send Connectors screen of the Exchange Admin Center.
  2. Click + to create a new send connector
  3. From O365 to Partner Organization
  4. Apply a name, use “Journal Connector for ZixArchive”
  5. Select “Only when I have a transport ruleā€¦”
  6. Select Route using MX records
  7. Click the Save button.
  8. Click next and validate the send connector using the journal feed address as the recipient.
  9. Click Finish to complete the send connector

Create a Transport Rule for Journaled Mail

  1. Navigate to Mail Flow -> Rules
  2. Click + to create a new rule
  3. Click “More Options
  4. If the recipient domain is @74300.journal.archive.zixcentral.com
  5. Redirect the message to the following connector “Journal Connector for ZixArchive”
  6. Enable stop processing more rules
  7. Save
  8. Open rule back up and set to priority 0
  9. Lastly, Make sure the rule is set to “On”.

Delete Old Journal Rule

  1. Open your Exchange Admin Center (EAC).
  2. Navigate to Compliance management and select the Journal rules tab.
  3. Select an address to send undeliverable reports to and save.
  4. Look for the Journal Rule that contains emailarchive39064@f40110.archivetosmarsh.com as “Send Journal Reports to” and delete it.